At Activeaide™, we want you to have a great experience when you shop with us. Occasionally, you may find that you may wish to exchange/return items.
You can return your online purchases to us for a full refund if you notify us within 30 days of the delivery date. We will refund the purchase price of the item if you:
- Notify us via email within the 30 days after receipt of purchased goods that you wish to apply for a refund. Activeaide™ will then issue you with an authorization number. Emails should be sent to .
- Products should be returned in their original condition together with the issued receipt (packing slip).
- The authorization number we email or send back to you should also be included with the returned package.
- Please do not mark the product or original packaging.
- Returns made to Activeaide™ will be refunded in the form of the original payment method.
- PLEASE NOTE: Shipping charges are not refundable.
Please refer to the guarantee
section of the website for information regarding the warranty of our products.